Wesley Chapel Veterinary Hospital is committed to protecting the privacy and confidentiality of personal information that we collect from our clients and website users. This Privacy Policy explains how we collect, use, and disclose your personal information.
Information We Collect
We may collect personal information from you when you visit our website, contact us through our website, or use our services. The types of personal information we may collect include:
- Name, address, and contact information (phone number and email address)
- Pet’s name, age, and medical history
- Payment information (credit card or bank account information)
How We Use Your Information
We use your personal information to provide you with veterinary services and to manage our business operations. Specifically, we may use your personal information for the following purposes:
- To communicate with you regarding your pet’s medical care
- To process payments for our services
- To send you promotional materials or newsletters (only if you have given us consent to do so)
Disclosure of Your Information
We may disclose your personal information to third parties in the following circumstances:
- To provide you with veterinary services (e.g., sharing your pet’s medical history with a specialist or referral hospital)
- To process payments for our services (e.g., sharing your payment information with our payment processor)
- To comply with legal obligations (e.g., sharing your information with law enforcement or regulatory authorities)
Third-Party Websites
Our website may contain links to third-party websites, which have their own privacy policies. We are not responsible for the privacy practices or content of these websites.
Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, and use. However, no transmission of data over the internet can be guaranteed to be completely secure, and we cannot guarantee the security of any information you transmit to us.
Children’s Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you become aware that a child has provided us with personal information, please contact us immediately at (813) 973-3951.
Confidentiality of Veterinary Medical Records
In accordance with Florida Statute 474.2185, your pet’s medical records are confidential and will not be disclosed without your expressed or written authorization, except:
- To respond to a subpoena or court order from a court of competent jurisdiction.
- To another veterinarian who requires the records for the essential treatment of your pet.
- To statistical or scientific researchers, or government agencies, provided your personal identifying information is completely anonymized.
Automated Text and Email Communications
SMS Privacy Policy:
No mobile opt-in data or numbers will be shared with third parties or affiliates for marketing/promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
SMS/Mobile Terms & Conditions
- We use trusted, third-party service providers to deliver automated notifications. By providing your mobile number and email address, you consent to receive transactional and operational alerts, including:
- Appointment reminders and booking confirmations
- Prescription ready alerts and medication refills
- Vaccination reminders and preventative healthcare alerts
- Post-Operative alerts and veterinary medical care instructions
- General customer care
- You can opt out of text alerts at any time by replying “STOP” to any message. After you send the “STOP” message to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us, unless initiated by you. To resubscribe and opt back in to receive texts from this number, text “START.”
- You can opt out of emails by clicking the “Unsubscribe” link at the bottom of any automated email.
- If you are experiencing issues with the messaging program, you can reply “HELP” for more assistance or how to unsubscribe.
- Carriers are not liable for any delayed or undelivered messages.
- Message and data rates apply for any messages sent to you from us, and to us from you. Message frequency varies based on your pet’s care needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
- If you have any questions regarding privacy, please read our privacy policy.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time by posting a new version on our website. You should check this page periodically to review any changes.
Contact Us
If you have any questions or concerns about our Privacy Policy or our handling of your personal information, please contact us at (813) 973-3951.